Cancelation Policy

We understand that plans can change, and we want to offer you flexibility when booking with us. Please review our cancellation policy below:

• Free Cancellation: Guests may cancel their reservation free of charge up to 30 days before the arrival date.
• Cancellation After 30 Days: If a reservation is canceled within 30 days of the arrival date, the following charges will apply:
  • 15-29 days before arrival: 50% of the total reservation cost will be charged.
  • 0-14 days before arrival: 100% of the total reservation cost will be charged.
• No-Show Policy: In case of a no-show, 100% of the total reservation cost will be charged.

To cancel your reservation, please contact us directly via tenerifestr@gmail.com.

The cancellation will be effective from the date and time we receive your request